Customer Satisfaction Survey


The purpose of this survey is to provide Precision Fabricating & Cleaning Co., Inc. (PFC) top management with a tool by which we can evaluate our customer's opinion of our product and service quality,and allow PFC to implement process improvements.

Please rate the following items by selecting the appropriate block, with 1 being Poor and 5 being the excellent.

We at PFC want to assure you that feedback is important to us and thank you for being a great customer for taking the time to provide us with your opinion and remarks.

Company:
Contract/PO Number:  
 
PFC personnel respond to customer complaints or requests for assistance in a timely and professional manner. 1

2
3
4
5
N/A
 
PFC personnel respond quickly and effectively to any customer requests for corrective action. 1

2

3

4

5

N/A

PFC delivered a product/service that either meets or exceeds customer requirements. 1

2

3

4

5

N/A

PFC delivered the product/service by the delivery date of the contract/purchase order. 1

2

3

4

5

N/A


Remarks: